I will update this thread as new information is available. I can get that speed from my neighbour's WiFi, about 10m away, we are on the same block. I am on NBN50 and speed at first was good but has since dropped below 30Mbps at times, on wire. Every day I can log numerous drop outs using the free version of Net Uptime Monitor - so numbers are from only when I'm actually at the computer, averaging at least one drop out an hour (from 5 sec to 50 min duration). The connection has been dropping out and reconnecting since I got connected last Thursday 14/2. I have used this same line for over 5 years on ADSL with ClubTelco with no persistent issues. Only the supplied moden is plugged into the phone line, but there's another 5/6 outlets in this old house. I have cleaned all connections and reseated them, rebooted and reset the modem a few times but no real change, keeps dropping out. But connection keeps dropping out and reconnecting, DSL (blinks) and Internet lights go out.
New to TPG and I got the modem 14/2 and connected ok, wire and wireless. I thought I'd start a thread here in case there's other knowledge available from people, and my hearing on the phone is not so good - I usually get by but also mishear things. The latest phone contact today the fellow said 'maybe' I've got too many phone outlets, and I think someone may be coming to check. I have had a response from Helpdesk 'escalated ticket number is 9220123', and they've been updating me by SMS.